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June 9, 2009
Andy---April 11, 2009
I just want to thank you for such excellent service. The pub set I purchased is perfect!!! I love it and am amazed how quickly I received it.March 31, 2009
Just a note to tell you how pleased we are with your service.March ‘09
Dear Pool Tables USA,Feb ‘09
I just received my Allendale Bar and Mirror. Better than I expected. Lots of good parties to come! Thanks for your help. The Chestnut stain was a good match.Feb ‘09
I live in Florida. My Ashland Pool Table was installed today. I received my delivery last week and called my installer John. He showed up today as promised. Everything went as smoothly as could be. The pool table is just what we had hoped for. The process was easy and hassle free. Thank you pooltablesusa.comJan’09
Dear Andy,Jan ‘09
All I can say is Wow! I was so worried that something was going to go wrong. The whole room looks great! The process was easy and now all my husband’s friends are going to have game room envy. Thanks for your help.Dec ‘08
I ordered 6 bar stools. Quality is really nice. I was told it would take 3 weeks but my order showed up in 2. I would order from these guys again no problem.Dec ‘08
My friend ordered from Pool Tables USA so I decided to give Bars and Stools USA a shot. I am really satisfied with the service. I ordered the Carlsbad bar with 3 stools and a mirror. One of the stools came damaged. I placed a call and the customer service guy sent me a new one no questions asked. It was a bummer that my stool arrived damaged but no harm no foul. It all looks great now.Oct ‘08
I love my Alexis Collection. I ordered the pub table the poker table and the pool table. My kids love it, My husband loves it and I am happy because it looks great. Thanks Pool tables USA.July 27, 2008
I am very happy with the pool table and spectator chairs etc.July 10, 2008
Just a quick note to share my sincere appreciation to Patrick Walters, Pool Tables USA for his prompt service to my order. I received a damaged cue cabinet (happened in shipping process) of which, Patrick Walters corrected the problem and I had a replacement cabinet in perfect condition in a flash.April 29, 2008
I ordered the Alexis Pub Collection and I couldn't be happier. Great quality and the pool table, pub table, chairs and rack all arrived 3 weeks earlier than expected. The installer did a wonderful job and it was evident by the amount of time he took to do the installation that he took tremendous pride in his work.April 1, 2008
We received delivery of your Grand Avenue Brandy Pool Table and accessory kit. We were pleasantly surprised. It is a fine piece of furniture. The crafemanship and utility are most impressive. The two installers were very pleasant and knowledgeable as they assembled the table to perfection.March 6, 2008
We purchased the Calistoga Pool Table for our game room. The table is a great looking piece of furniture and it plays wonderfully. The entire family enjoys it.February 8, 2008
I ordered the Howard Miller Cabernet Hills Wine Cabinet and Bar and it was delivered this week. It is absolutely beautiful - very impressived!!!January 29, 2008
I rarely, if ever, write testimonials but I am so impressed with my new Ashboro TV Lift Cabinet and the outstanding customer service (Vince) I received from Pool Tables U.S.A...January 18, 2008
Hello John,January 3, 2008
The Mission pool table was the most beautiful table I have ever seen. The nicest table I have ever played on. Excellent installers. Great folks to buy your pool table from. I highly recommend Pool Tables USA.September 6, 2007
I don't even know where to begin... We purchased the "Alexis Pub and Pool
Table set" for our fathers 80th birthday. It looked lovely
in the pictures but we had never made such a major purchase online before. I
did a bit of research and called the toll free # to ask a few questions first.
One question asked was whether or not Pool tables USA thought they could make
the delivery of the set from California to Barrie, Ontario in just 4 weeks so it
could be here in time for the 80th birthday party.
I spoke to a gentleman
named Dave and he was in every way professional. Over the course of the
following few weeks Dave called me regularly to keep me posted on progress. I
know that what we asked of Dave and Pool Tables USA was out of the ordinary and
I have to tell you that we appreciate all of the hard work and extra effort that
they put into making our Dad's day a special one.
The pool table set
arrived on time and was delivered and installed to perfection! It is an
absolutely beautiful set!
I really didn't expect to have our order
treated with as much attention and care as Dave provided. We had 45 people
attend the party an everyone was astonished at the quality and beauty of the
set. I only wish I could post a picture on here to show our Dad's face!
Thank You Dave!
You'll never know how your kindness has added so much to our
family memories. We'll never forget you and wouldn't hesitate to recommend your
company to ANYONE!
Laura Armitage
August 4, 2007
My family loves our new pool table and our friends can't rave enough about how
the pool table and pub table and chairs have added value to our home. When I was
undecided about which pool table to choose, Dave was extremely helpful and not
at all pushy about completing my order. He gave me ample time to choose and
called back to be sure I had received his e-mail showing me some options. His
follow through from beginning to end was great and he was right about the
quality - we love it!
Deb
July 3, 2007
I couldn't have been more pleased. The folks at Pool Tables USA are great. The
table is beautiful and the customer service was outstanding. Patrick, in
particular, went above and beyond. If you're looking to purchase a pool table,
look no further. I am recommending Pool Tables USA to anyone looking for a high-quality
pool table at a great price with genuine customer service.
A. Perez
June 27, 2007
Pool Tables USA is a great outfit to work with. David and his colleagues at
PTUSA were immediately responsive to any questions that I had and were diligent
in seeing that everything I ordered was just right. The pool table and
recreation room furniture arrived in mint condition and is of excellent quality
- (the pictures do no do justice to the actual furniture). The persons installing
and leveling the pool table were efficient and very professional in making sure
that everything was done to my satisfaction. Great experience - I can recommend
Pool Tables USA without reservation.
Ed Cupp
June 12, 2007
The table is beautiful, we wanted something simple and I feel we were given
honest advise over the phone on which table to choose. The quality of the wood
is amazing, and all of the accessories and pub table and chairs matched
perfectly. Delivery was prompt and within the time we were told, It took
about a week to schedule the setup, I should have been braver and trusted that
the table would arrive as stated and scheduled the set up before I received the
table, so that was my problem. They did a great job setting up the pool
table. Pool Tables USA made making a large purchase sight unseen very simple.
RCB
May 22, 2007
I purchased the Alexis table from the picture on the website. I talked to a few
different people at the company before making my decision and they all
answered every question very efficiently. Even down to sending me samples of
the cloth which turned out very important as it looked different in different
pictures. Upon installing we found a few scratches on the siderail. A phone
call is all it took. David handled it very quickly and without question.
Within a few days the new siderail was delivered and with a phone call later
to the installer it was in. I was reluctant to buy a table over the internet
without seeing it in person, but I would recommend Pool Tables USA to anyone
looking. The quality as well as the price are right on. And the fact that the
service is handled so easily makes for a happy customer.
Robert Smith
smith1706@yahoo.com
May 21, 2007
I recently purchased a pool table from Pool Tables USA and was completely
satisfied with both the transaction and the product. In fact, the table was even
better than I expected, and I've enjoyed my dealings with the very professional
crew at Pool Tables USA. If you're in the market for a pool table, give these guys a
call!
Steve Gannon
May 8, 2007
Pool Tables USA provided not only a quality product, they also have extremely
commited customer services managers! Throughout the entire process I was kept
informed regarding all of the particulars and was even assisted directly from
the owner regarding changes I had requested that were above and beyond the
standard the normal expectations.
There was one hicup in the process, upon
reciept of the shipment I realized that the table legs had not arrived with the
rest of the table.
This was on a Friday evening. I contacted customer service(
David & Patrick) and told them of the situation. De to my schedule
and avialabilty for recieving and set up of the table that I desired them to overnight
the legs for a Saturday delivery
and have it assembled that day. They did just that !
I own and operate my own business, Mistakes will happen, Its how you react in your
handling of them that sets true professionals apart from the the amatures.
This company and its employees are true professionals in every catagory.
Congratulations to ANDY, and his great staff for putting SERVICE back into the term CUSTOMER SERVICE!
Clayton Adams
n971ec@aol.com
April 7, 2007
I bought a very big game room set including the pool table, poker table, bar,
with all the chairs. I was very happy with the service from David and glad that
he was able to help me through every step and get me my pool table. He did a
great job and I'm glad I got to work with him. When we found out the pool table we
had wanted was back ordered he called us and walked us through which pool tables
we COULD choose from and was very helpful with the whole process. Thank you David
Jose Topete
April 4, 2007
This company is the greatest !!!! Everyone from the first phone call was fabulous !!!
I have one son and 2 adopted CW2 Medivac Helicopter pilots that are going back to IRAQ for their second tour. Each of these boys has saved countless lives and it was my intention to organize my new home here in Savannah so it was like a USO-haunt. Safe, friendly, cheap and cheerful - and a place they could hang out with the feeling of a "bar" - but complete with "MOM"- apple pie, sandwiches and beer.
Because of the early deployment of my children to IRAQ -I asked Dave and Thomas (USA pool table staff)- if they could get the "Alexis Table" I fell in love with here to Savannah-ASAP !!!!! "Our government at work for us" - and I say that sarcastically - is deploying our sons and daughters eariler than all of us had planned - and sooner than they should be sent back.
Well, the pool table was here quicker than we had asked - and all done with a smile !! The company that they use to put the table together for us in this area was a "piece of pool table history" !!!!
Clever, witty and precise - William along with his crew put together truly a thing of beauty ! William has been in the business for countless years - so for those of you here in Savannah - we lucked out to have him be our guy !!
I can't say enough about how much I appreciate this company. They gave us a fair deal and a beautiful product was delivered - no hastle - right down to the end result.
Now really - these days - ? where can you get that ???
If you are thinking on buying a quality table - call this company - ask for David or Thomas and they are sure to treat you right !!
Gratefully,
Lisa Gawne & John Hantzis CW2
Savannah, GA
301-525-4042
lgawne1952@yahoo.com
March 30, 2007
This was not an easy transaction. We ordered our Table and Furniture back in October with the idea that construction on our room would be completed within 4 weeks. Patrick scheduled our delivery and setup and unfortunately we were not ready. Patrick was very helpful and understanding and helped us with resheduling (which we ended up having to do 4 TIMES !!) When everything arrived it was even better then we had hoped. The table was great, but the Bar was really the big surprise. I was expecting something very plain (since it was free with the purchase of the rest of the furniture), but it was really a nice surprise...84 inches with a brass rail and other great features. Great products and great service (and the install was seamless too).
Thanks Patrick....
Henry Schindel
February 26, 2007
I recently purchased your Texas Hold'em Tournament Poker/Dining Table & Chairs. I'd like to say that I'm extremely impressed with the quality of construction and it's classic design. The chairs are very comfortable and take the stress off your body while sitting for hours playing poker.
I did have an issue with a material defect on one of the chairs, however after calling Patrick in your customer service department, the issue was resolved within ten business days. He did an awesome job in handling this warranty issue and made me feel that much more comfortable with making this major purchase on-line.
Thanks again for having quality products backed up with great customer service!
Johnnie Davis
February 25, 2007
Id like to say PTU carries a fine quality of pool tables, very well built. The day of my installation when the installer came he put my mind at ease. He told me on all the different brands of tables, that I had chose a very good pool table. The installer you sent to my home was very proffessional. He new is job very well and I reccomend him for every installation PTU has in West Texas.
Dean Robey
432-262-0204
February 17, 2007
Patrick is awesome! The level of customer service I received from him was incredible. He followed up on all of my questions, helped me change an order and managed to still deliver my beautiful pool table and pub table set way ahead of schedule. I am so happy with this company and their fine products that I felt the need to take the time to give the people there much deserved credit. Thanks Pat.
Al Amer
February 8, 2007
I purchased a pool table from Pool Tables USA approximately 18 months ago. The table is great and was an excellent value compared to the in store models I also shopped for.
Last month, my table felt was torn after a kids party got out of hand - I would advice covering your table if you can't supervise your Rec Room! Patrick of Customer Service was very helpful in setting me up with my initial installer who replaced the felt at a very reasonable price. He also rebalanced the table after it settled slightly into my carpet. Both were very professional and helpful.
Matt
February 2, 2007
In all purchases and transactions I look for maximum value. Pool Tables USA delivered, period. Adding to the value, the customer service was outstanding- I was one barstool short on my order and Pool Tables USA direct rush shipped a stool and it got to my home the same day the installer came. All items looked as good as they looked on the website. Great company to do business with.
On top of all this, the installer- John Burns of "Classic Billiards," was simply the most highly skilled, courteous, and professional installer, regardless of product, my wife and I have ever experienced. If you need the best in installation, give this guy a call.
OAB, Maryland
January 31, 2007
I ordered the Alexis collection from Pool Tables USA. We are extremely pleased with our purchase. The quality and look of the pool table and pub table is outstanding. Everything was delivered as promised and we are very happy with it.
Stephanie
January 25, 2007
Towards the end of 2006, I purchased a new home and always wanted a pool table to go along with it. With a tight budget and family visiting in the near future, I went all over the city of Houston looking for something that just might meet my needs but no luck. Almost everything I found was out of my price range until I ran across this website. A sales person by the name of John answered my call and made my purchase possible. Not only was I able to get everything I wanted, but more for half the price of local retailers. But as we all know, price alone did not make this purchase happen. John was one of the most knowledgeable people I have ever spoken too regarding their products and services and not once did I feel uncomfortable speaking to him. In addition to that, Ricardo (apologies on the spelling if I have missed it up) and I had a couple of conversation after the point of sell and I was treated like a valued customer even though the sale had already taken place and the merchandize was delivered. Shortly after the assembly of the product, I received a call from David their customer service agent and made sure all my needs were met and when beyond the call of duty when he offered to ship me a repair kit for the poker table at no cost.....something I had damaged myself while moving.
This company has it all. An amazing sales person in John, great manager in Ricardo for making sure all my needs were met, and awesome customer service in David after the sell to make sure I was just as happy as the first day I received the complete set of pool table, bar, poker table, etc. Needless to say, the pricing was the best in the industry, the delivery was not only on time, but early just the way I wanted it and the installation went very smooth just as planned.
Not only will I do business with this company again in the near future should I find the need too, but I will also refer them as many people I run across in the near future.
John
jmohabbat@hotmail.com
January 22, 2007
I have never purchased a large item online, and was very nervous about it. We went ahead and purchase an ultimate pool table set. When the product was delivered to us we got the wrong poker table and chairs. When we called to say we got the wrong item, we were told that the table and chairs we got were a higher quality and that we could keep them if we wanted. We found that there was also an incredible discount being offered for the product at that time too. We were offered anything we wanted... Keep the better poker table with the discount.. get the table we ordered with the discount...and they would pick up the wrong table.. We were so totally satisfied, we would order again. Thank you... Pool tables Usa... we love our Pool table set... and loved the $1,000 discount you honored.,....
Cheri Spieker
charli1i@msn.com
January 12, 2007
Ordering from Pooltables USA was easy & delivery came ahead of schedule. I shopped locally for pool tables and discovered that the pooltable and furniture I purchased from these guys was of equal or greater quality for a much better price. They were easy to deal with. I was a little leary of the quality of the table when ordering, however when I rolled the first ball down the table and it hit the bumper I knew the product was great.
Greg Hines, Hines Homes, Inc.
December 29, 2006
To say I was a little nervous ordering an item of this size and cost over the internet is an understatement. I must say that I am more the satisfied with the pool table (Sierra Brandy) and the service I recieved from everyone at Poll Tables USA particularly Ellen. I had done my home work and looked at the other so called "top of the line" national brands before I purchased from PTUSA. I found the construction of the other national brands to be inferior to the PTUSA product so I nervously order the table. I am an Engineer and a Craftsman and I am overjoyed with the fine construction, craftmanship and perfect finish. The installers were experienced pros familiar with antique pool tables and 20 yrs of experience. Thank You Ellen, Aaron and Patrick.
Terry Dolan
December 21, 2006
I was a little apprehensive ordering such an expensive table online but when the Pool Table was delivered and setup yesterday, it looked better than it did on the website. The guys that you sent to install the table did an excellent job. Gary Crocker took extreme care in setting up the table and levelling it. Your organization is well represented by these two men. I would use them and Pooltables USA again for any pool table needs.
Sincerely,
Neil Joy
njoytexas@yahoo.com
December 19, 2006
My husband and I researched pool tables and contacted a number of companies before selecting one. Pool Tables USA had the most helpful and pleasant staff from the lovely lady who answered the phone to Jason (my hero) who promised to get my pool table to me by Christmas and by golly he did! But even when Jason wasn't available, anyone else was willing and mostly able to assist. I would reccomend Pool Tables USA hands down. Thanks and happy holidays to the entire staff!
K. Weech
December 14, 2006
For starters,the service rep JASON was extremly helpful and an expert on the pool table construction.The pool table arrived less then four weeks after the purchase and was installed the very next week.I asked the installers if they felt I got a good deal. Their comment, after I told them the price was HELL OF A DEAL!!!!!!!!!!!!!!!!! They said they havent seen construction that good in quite a while. They made the comment also that when the slate is set down on the table there is some give. NOT THIS ONE! I would suggest that if you want a great pool table and a better price then anywhere(and I looked for over 2 months)by from this site and use Jason.
Gary & Debbie Cimonetti
gdcimonetti@yahoo.com
207-227-4519
December 8, 2006
WOW! What a great experience. The people at Pool Tables USA are great. Buying a pook table over the internet made me a little nervous, but from beginning to end everything went smooth. The pool table and furniture exceeded my expectations. Thanks Jason and David.
Ron Darilek
pkron1@hotmail.com
December 2, 2006
I am thrilled with the billiard table I purchased through Pool Tables USA. In these days of poor customer service and disappointment with quality and promises, one might assume that such would be the case in buying something of this dimension online. Working with Pool Tables USA has been like a breath of fresh air. These people sell an excellent product, do what they say they will do and do it in less time than promised. Dave answered all of my questions- even called me back when he said he would. They promised delivery before Christmas and I was playing pool on December 1! My installer has 40 years of experience and was A+. I enthusiastically recommend Pool Tables USA.
Tom Shields
THOM51@AOL.COM
November 30, 2006
My wife and I are thrilled with our new pool table and matching furniture! It looks fantastic in our home Irish Pub and the neighbors love it!!!
It was a dream of mine to put in a Irish Pub, but I knew the quality of the pool table and furniture were the key. I started looking around at cost of tables and I found that it was going to be more expensive than I had thought. I found POOLTABLE USA one day surfing the web and I was impressed with what I saw. I talked with Pat and he was able to answer all my questions. We had never purchased such a large and expensive item over the internet and sight unseen, but I had confidence in the sales info I had read or heard.
We received the Pool table, poker table, 6 chairs, pub table, two chairs and the cue rack just as ordered. I had one caster which was broken on a chair which was mailed out to me the same day I called. The whole process from order to delivery and final set-up was 4 weeks.
Thanks POOLTABLEUSA and thanks to Pat for his personal attention and support.
Russ O'Connor
russ.oconnor@comcast.net
503-635-5683
November 12, 2006
I worked with Jason on the purchase of my Alexis Pool Table and he made everything very easy. He committed to shipping my table out ASAP and was very nice on the phone. I appreciate all your help and can't wait to get my table set up in my brand new home. Thanks again.
Jerry Underhill
firetruck11@qwest.net
Nobember 9, 2006
David, Pat, Ellen and the whole team at Pooltablesusa are fantastic and so are the products. When our table was delivered, we noticed some shipping damage. When I called to report it, I was treated with respect and fast service. All I was asked to do was provide a few digital pictures and then a new table was ordered and delivered--this time in perfect condition. Even though we had to wait for a second delivery, doing business with them was worth it. Not only did we get a fantastic table and great service--we also made a few new friends in the process. Thanks pooltablesusa.
S. Bjornstad
November 5, 2006
I have had the privilege of dealing with PoolTables USA twice this past year and have been totally satisfied. The workmanship on the tables is outstanding. Both the pool table and the poker table were delivered on time with a courtesy call in advance. Patrick has been especially helpful. John Souders did a great job installing the pool table, measuring and leveling it perfectly. I couldn't be more pleased.
Thank you
Al Ruhl
October 20, 2006
Your costomer service representative, Patrick, has been wonderful to deal with. He helped me out tremendously with the selection you had to offer. Patrick was very patient and informative.
He is a great asset to your company!
Maha McCullough
September 25, 2006
I decided to get a pool table two weeks before the biggest party I throw every year. The typical lead time posted on the website is four weeks. I spoke with Aaron, and let him know that the two week timeframe was a make or break issue for me. He committed to going out of his way and making sure that my order arrived on time and had everything I'd need to use it at the party. Not only was the table here when I wanted it, but it was early! These guys are great, very professional, and I'd recommend them to anyone.
Cheers,
Anish Jain
anishkjain@gmail.com
September 25, 2006
We were totally satisfied with our purchase of one of your pool tables with accessories. The sales representative was extremely pleasant, helpful and knowledgeable. The approach was perfect in provided us with all options so that we would have everything we needed without any type of inappropriate selling. The quality of your products shows in every way. Thank you again.
Regards,
The Feder/Coscia family
scottj8@aol.com
305 669-0060
September 22, 2006
I ordered a rug to go beneath our pool table and was pleased with the service I received from Patrick. As the colors were difficult to determine just from seeing on the website, Patrick walked me through all the colors and from that I was able to determine which rug would work best for us.
Thanks, Patrick.
Dawn
September 19, 2006
I firstly want to say how great the staff is @ Pool Tables USA, Particularly Patrick and Ellen. I have an exquisite 8 player poker table with the beautiful reversible dining top. It had a tiny tiny mark in one of the poker chip holders. I called and spoke w/ Pat and he had an entire new table top delivered to my home with out a charge. Now that's what I call excellent customer service. I have several different pieces of high-end furniture, but nothing gets more attention than the poker\dinning table, a definite Must Buy. Again, thank you to all @ Pool Tables USA and especially Patrick and Ellen who made my smile even brighter.
Michael Davoodpour
Michael@gwlenders.com
310-925-1935
September 5, 2006
What a wonderful experience with pooltables usa. I had done so much research on pool tables, but kept stopping short because the cost for the quality table I wanted seemed so high. When I came across the prices at pooltables usa I was very skeptical about the quality. I also was planning a party and had a deadline for delivery if I was really going to buy it. After talking to Jason, he told me I could get the 9' table, all the quality I required (slate foundation, etc), and it would be delivered in a very timely manner for our party. I also added a floor stand, pub table and two chairs, all for almost half of the price at any area pooltable store.
It all arrived in time for the party and it is beautiful. The table, chairs, and stand perfectly matched and complemented the most beautiful, well built table I had seen in any of the stores. The installer showed me, as he put it together in my basement, all of the ways that this table was better quality than many less expensive versions. It is very important to have a slate foundation. Some less expensive tables have no slate bed or if it has a slate bed it has some wood on top of the frame and will eventually not be level. This table is built to last.
I had to call after the party to do a felt change. Patrick was extremely helpful and accomodating. The quality of customer service is rarely found these days. I hope to order additional pieces over time for our new "billiard room" . In the meantime I keep telling as many friends as I can that if they want a pool table - they won't find a better place to buy than pooltables usa.
Thank you !!! Now if I could just beat my husband in a game !
Cheryl Ryan
cherylryan@msn.com
August 28, 2006
I found the Pooltables USA web site while was I doing a web search. I am not the every day Internet shopper, and that gave me some doubt. After making my purchase I received a confirmation of my purchase, and they shipped my purchase on schedule and hassle free. Pooltables USA made everything so simple and the Installer was Prompt, Professional, and Courteous.
Thanks Pooltables USA I really Love My Pooltable!!
Kevin Goldsmith
Hughesville, MD
Standardmd@aol.com
240-475-8503
August 21, 2006
We received our pool table "Mandalay" yesterday-it is absolutely gorgeous-just like the photo. Our installer, Eddie Ortiz was extremely professional and delightful to work with. Pool Tables USA internet phone staff was extremly knowledgeable! We are very happy we choose this company because we know we have an all wood table that will last for years to come!
Gloria and Jimm Molloy
GMolloy590@aol.com
516-536-9388
August 11, 2006
We are so grateful for Pool Tables USA and it's incredible customer service. We ordered several items from Pool Tables USA, including a Billiards Lamp that arrived missing the canopy connection piece. I called your customer service line and Patrick assisted me. I explained the situation to Pat and he immediately contacted the supplier to see about getting a replacement piece sent out. Patrick followed up with me within an hour and stated that the supplier was willing to mail out the part via USPS and that I should have it within a week. I told Patrick that I didn't have the luxury of a week to wait as we had Electricians working at our new home installing various fixtures and that there would be a substantial charge for me to bring the Electricians back just to install the Billiards light once the part arrived. Patrick listened to my concerns, and immediately offered to re-contact the supplier to see about getting the part sooner. Within 30 minutes, Patrick called me back and told me that they were going to overnight the part to me at their expense in order to get it to the Electricians while they were still contracted to be at our home. The part arrived the very next morning, on our doorstep, at 10:30am via UPS air. I delivered it to the Electricians in time, and the fixture was installed without a glitch. All of this made possible because Patrick was willing and able to go the extra mile to provide the best customer service possible. We are most satisfied and grateful for his help! With service like this, you will have many, many more satisfied customers!
Theresa Magnussen
mtmagnussen@msn.com
August 10, 2006
Jason you were so much fun to talk to. Thank you so much. We love our Mondrian pool table along with the poker table and pub set (it looks awesome in black). We couldn't wait to play. A big thank you to Patrick in Customer Service for keeping me informed with my delivery and making sure everything was delivered. You eased my mind about ordering such big ticket items online. And also a big thank you to Eddie & Co. for installing the tables. Everything looks beautiful! You guys are definitely on the BALL :)
Thanks again, Maria & Brian.
maria413@optonline.net
August 1, 2006
We have been very satisfied with the quality and service of Pool Tables USA. Our customer service representative, Pat, has helped us numerous times with questions and concerns regarding our order. It is so refreshing to be able to speak to a friendly person on the phone and get the best customer service! The game room set we purchased has been fabulous and will last us for many years. Thank you very much!
Jessica Clark
July 31, 2006
I just want to say thanks to Pool Tables USA for for the kind of attention that I haved received and the quality of the pool tables. I suggest doing business with this company.
Thanks,
Miguel Rivas Torres
mrivas@internetmovil.com.mx
July 27, 2006
When I started looking for a pool table for my billard room I had some freinds suggest lokking on the internet. I must admit I was very skeptical about this without actually being able to touch and feel the product. I spoke with Thomas initially and that's when I strongly considered Pooltables USA as one of my choices.
When I looked at what was being offered dollar for dollar there was no comparison with Pooltables USA. I had a couple problems with a few items when I received them and I called and spoke with Patrick and he was very responsive and went above and beyond the call of duty to get my new items sent to me and to make sure that I was satisfied with them. I must say that Pooltables USA has a great customer service rep in Patrick which is very hard to find in todays world.
When I received the pooltable it looked nicer in person than it did on the internet and the installers were great as well. I will recommend this company to my freinds who are in the process of purchasing a pooltable as well.
Thanks again,
Timothy Thompson
Bowie, MD
July 24, 2006
I have never written a review before, but find them very helpful when researching products. I was a little skeptical about ordering our pool table from an internet company, but I could not be more pleased with the service and product we have received. The customer service rep answered my questions and were always readily available. We had a small problem with North American and our delivery, but once I spoke with a manager, Bill Day, my pool table was at my house the following day. My installer, Buddy was out of San Antonio which is about two hours from Victoria. I was very pleased with Buddy, we paid him a little extra to also put together our pub table and chairs and he even helped arrange the room. The furniture is a nice quality and looks great in our formal living room. I placed my order on July 3rd and was playing pool on July 23rd. All in all a great experience.
Jennifer Adams
jenniferhuntadams@yahoo.com
July 20, 2006
When I came accross the pool table package through the Internet I was skeptical because it was the first time I ordered something without touching it and experiencing it before I bought it. But I called Pool Tables USA and spoke to Patrick. He answered every crazy question I had about the quality and workmanship. Patrick also went out of his way to accomodate a delivery date that we wanted due to an upcoming event. He kept me well informed and made it happen without a glitch. Incredible customer service is hard to find these days and Patrick should be used as a role model to his peers.
When the package was delivered the delivery and installation team was just as attentive to my needs. They did an incredible job and delivered excellent customer service.
Pool Tables USA should be proud of those that represent them. The quality of customer service will have me returning and recommending others far into the future.
Nichole Strong
White Marsh, MD
June 30, 2006
I just wanted to take this opportunity to thank everyone at Pool Tables USA for their awesome customer service. I ordered two (2) stools for my poolroom. Upon receipt of the stools, one of the connecting bars was missing, I immediately call the office and spoke with Patrick. Patrick was not only helpful, but very understanding and kind. He didn't give me a hard time about getting a replacement piece and ensured me that I would have it in a few days. But Patrick went one step further and made sure I had the delivery info upfront and gave me another contact in case he wasn't available. Customer service is important to the consumer, especially when there is no personal contact, i.e., via the web. It's good to know that there are companies who still make sure their customers are not only satisfied, but also feel as if they are valued. Thank you very much.
Jewel R. Shivers
Pikesville, MD
June 20, 2006
I really can't say enough about my experience with my order at Pool Tables USA. The satisfaction that I have received from, not only, having a superior product, but, the customer service that goes along with it. This company met ALL of my concerns and made the "buying experience" a pleasurable one, considering the fact that I am skeptical ordering anything online. My customer service rep, Patrick, went completely out of his way to make sure that everything went smoothly and he succesfully met every one of my requests. From the initial purchase to the installation, I couldn't be happier. If you are considering another company, Ill leave you with this.. This is the first time I have ever written a testimonial for any company or product!
Adam Cohen
McLeansville, NC
adamncin@yahoo.com
954-850-9448
June 15, 2006
My new pool table was delivered today and I wanted to tell you how happy we were with the product, installation and service. The installation crew were very good and the table looks fantastic. We shopped around and you had the best prices. Our order was missing a couple of extra cues that we had purchased. When your customer service representative Patrick found out about our problem, he took immediate step to resolve it. Then he went the extra step and dropped off the cues on his way home for work! Great service!
Tim Newman
Newport Beach, CA
May 24, 2006
Thank you very much for the great service that you provided on the purchase of my Pool Table & Matching Furniture. The installation service was great and very professional. The pool table and furniture is stunning. Thanks again!
Kenneth Brown
Culpeper, VA
May 17, 2006
To The President:
A few weeks ago at the age of 77 I had my first pedicure and sat in an aerobic chair, also for the first time. Two days later I hit the Internet and spent most of the day researching, talking to companies, and comparing prices. Wow! By the evening I had purchased one of your chairs. It is unusual for me to spend $2,000 for a chair and be so impulsive about it.
Your employee, Aaron, spoke with me three times that day and days later I spoke to others in your company. I also spoke to the people in New Jersey and Raleigh. I am from NY so I am a big tipper which I was to the two pleasant men who delivered the chair, set it up and showed me how to use it. Everyone under your umbrella was respectful, and helpful. You run a company with the values of my generation and you made it a pleasant experience to buy a chair on the Internet and now I enjoy a robotic chair.
Here are some observations about the chair. I do not have back problems. I am in fairly good shape for someone my age except for my shortness of breath. I do fifteen minutes three times a day and it helps my breathing. The young woman gym trainer says the chair puts oxygen into my system. When I am in the chair I am also massaging my calves at the same time. What the trainer and I have noticed is that my ankles have little swelling and many times no swelling at all. I stay away from drugs and take only the diuretic which the doctor may discontinue on my next visit.
So robotic chairs are beyond back problems. In these stressful times with the country falling apart everyone should have such a chair. Thank you.
Estelle Leighton
Carrboro, NC
May 10, 2006
I am delighted with the quality of my pool table. It is absolutely beautiful and arrived in perfect condition. It was delivered weeks before I aniticipated it. Additionally, the installer was outstanding.
I could not have been more pleased with this experience. I would highly recommend your company to anyone seeking a pool table.
Sharon Flood
Pembroke Pines, FL
loanworld@pobox.com
May 1, 2006
If you are reading this and wondering if you should purchase a table the answer is simple......just DO it! Table was delivered as promised and is beautiful. It was professionaly installed by Chip and Ed.....they are the best! The only thing that scared me when I was choosing where to get a table from was the price.....it seemed too cheap to be able to be a quality product......boy was I wrong. This table is top of the line. I have been a player for over 30 years and I can tell you that it plays as good as any one I have ever played on. The finish of the wood and the quality craftsmanship are typical of top grade furniture. If anyone wants to speak to me you can feel free to contact me any time.
Marc DiCostanzo
Manasquan, NJ
SuitNtie@msn.com
732-722-8066
March 23, 2006
I bought the Cohiba set. The table is very nice. The quality of the pub table, the stools and the rack is excellant. My installer said I was the only one he set up who bought the furniture, even he was impressed with the quality. For $600 more, it's a steal!
David Hansen
Jupiter, FL
corburl@bellsouth.net
March 7, 2006
Dear Marlene,
Thank you for your prompt reply. We love the table and the pub set and were very happy with the installer. He was very professional and arrived when he said he would, set the table up beautifully, and was just a very easy person to work with. I also appreciate the fact that Pool Tables USA stood behind their products and never flinched when we reported the damage to the chair. Your quick reply that you would send a new chair (no questions asked) assures that I will recommend your company any time I hear of anyone who needs a product you sell. Finally, Pool Tables USA is lucky to have you as a representative. You left me with a great feeling about this company.
Sincerely,
John Gangemi
Center Port, NY
jgangemi@optonline.net
February 2, 2006
We were finishing our basement and I kept insisting that it be "basic" and not "dressy." My husband really wanted a pool table for the basement, so we shopped several retailers in the Denver area. I was shocked at the prices for pool tables locally (as well as poker tables/chairs), and was really trying to convince him that we really didn't need a pool table! I then went to the Internet, which led me to Pool Tables USA. The "Collections" offered looked absolutely beautiful online - I especially liked the Alexis collection. I was a bit leery of buying a pool/poker/pub table & chairs online; however, I contacted Pool Tables USA and was very impressed with the knowledge and professionalism of the salespeople. The prices through Pool Tables USA were unmatched anywhere else I had looked. I convinced my husband, and about a month later, our "collection" arrived. The Alexis pool table/collection is so well crafted and stunning, that we ended up making the "workout" room into a poker room! We know that we would have paid at least twice as much for the collection anywhere else. The pool table is the main focal point of our basement, which we ended up finishing "dressy" because the new pool, poker, & pub tables were so beautiful! Everyone we dealt with at Pool Tables USA was very professional, always patient, and knowledgeable - they did everything they could to make sure we were 100% satisfied with our purchase. I would (and have!) highly recommend Pool Tables USA!
Teri Pane
Castle Rock, CO
panemisc@comcast.net
October 3, 2005
I had such a great experience purchasing my pool table at Pool Tables USA. I was given a delivery estimate and the pool table came before that time period! I had a lot of questions about which one to pick and Andy was great at helping me decide. Installers were great and also complimented me on the Bellino Collection I chose. Great company, great people!
Diana
prplpaseo@aol.com
September 17, 2005
I ordered a pool table and pub table and chairs. Everything arrived in great shape without problems. Overall the experience was great. Great table at a great price.
Vincent Alberico
August 29, 2005
Fantastic experience! The table was delivered and installed on the same day by very professional individuals. I was nervous to make such a large purchase over the internet, but there is no need to worry here. Very happy with this purchase.
Brandon Frank
Eldersburg, MD
zootz205@hotmail.com
August 23, 2005
Pool Tables USA,
Aye, t'would be right to be payin me due respects ta ye. Me mate and crew thought it be a good idea in havin ta Cap'tin ta relax just a bit more. The problem ta overcome is what be a good spart fer a one-eyed, peg legged, 4 out'a 10 stumps fer finger pirate? Why billiards of carse.
Roun bout August 19 the swabs dropped anchor and swung abard with their crates and assembled the beauty. Aye, it looks fine in the quarter deck of me water logged barquentine and yer crew be good ta clear away the flotsam and jetsum they brung abard. Yer fine materials should hald up fine in the black air of this god forsaken swamp we be callin home. We be expectin ta thing ta entertain me an ta guests o'er many a voyage. An tho the pillage and plunderin be good ta last few yars, da thing did not consume much o' me treasure. Not like dem damn publicans, aaargh, those scurvy dogs always seekin to string a hard workin pirate's sorry hide high in riggings.
But most of all, ye should be knowin Mr. Pool Tables USA ,yer mate Marlene be gettin the Swashbuckler o' da day award from this pirate and me crew. I'd like ta suggest we all drink a bumper ar two of yer finest grog, ta her health. She be minding the ship fer ye well, mark my wards. Ye ought ta be sendin yer quartermaster ta be addin some treasure far her. And be quick about it or avast ye swab and man yer arms! We might jus' visit ye in our barquentine an' pepper yer vessel with our irons, sendin' ya ta the fishes.
Aye, special appreciation goes ta Marlene fer lookin out fer me and my crew. She called several times an moved the heavens and da arth ta arrange a parlay wit ye crew. It be a service ne'r forgotten, sez I. An she didn't even haft'a learn that I can be a mean one. Aye,Ye don't want ta cross me, matey. One small mistake and I'll be havin yer guts fer garters. And that be no landcrab's tale, ye Pool Tables USA swabs. But Marlene, she soothed this ole pirate wit her sweet charms and whispers of possibilities. Aye, me secrets be flowin like ta sea spray through ta scuppers, matie, ta keep her on da phone wit me. Please be telling Marlene that those tales of three legged dogs, heavenly signs and ta treasure wasted on me second mate be ar' lil secrets, aye lad?
Pool Table USA man, I'll be drinkin to yer success, and be delighted to see yer hoisted sails full o'da winds and yer bounty be multiplin in the billiard business. You're treasure be a good one, sez I, especially Marlene.
Kent and Tania Robertson and Family
Las Vegas, NV
714-289-2330
August 16, 2005
I have always been skeptical on making any purchases over the Internet. But after doing all my research on every pool table company I can think of, I came across the Winston Honey Pool table and knew instantly that this is the table that I wanted. After discussing this with my wife and finally biting the bullet I decided to put my trust in "Pool Tables USA" and called up your customer service number. I spoke with Aaron Cunningham and I can honestly say that I have never seen such professionalism like the way Aaron displayed. Aaron came through as he promised and even helped in getting the table delivered and installed sooner then expected.
I know that getting the pool table delivered and installed sooner was no easy task but a lot of the credit also has to be given to the installers Chip and Ed. They too were great from the first time I spoke with Chip on the phone to the minute I shook his hand to say thank you for doing such a great job. I would recommend anyone who is looking to buy a pool table to invest his or her money with Pool Tables USA. They truly know how to satisfy a customer from the moment they pick up the phone to the minute the installers leave. Over all the pool table is even more beautiful then the picture you have posted.
Thanks guys,
Gio Ferreira
West Hempstead, NY
Devilish2ss@aol.com
August 8, 2005
My table was installed three days ago. The quality is beyond what I expected even after seeing the pictures on the internet. OUTSTANDING! I've already received many compliments from family and friends. Jason was my salesman; very helpful with all my questions. They are very responsive to questions OR concerns. I could not recommend them any higher. Fantastic table guys... thanks. (Oh, almost forgot, the accessories and pub furniture are just as nice.) Should I need another table in the future... this is where it will be purchased.
Thanks again... for EVERYTHING,
Chuck Clinkscales
Beaumont, TX
409-866-9541
August 2, 2005
Just had my Bellino; pool table, bar, pub table, chairs and card table installed a couple of days ago. The quality of the furniture is outstanding. The installers did an outstanding job installing everything in a professional manner. Pool Table USA did as advertised and I am one very pleased customer and highly recommend to anyone looking for quality, service, and price.
Dennis Day
Phoenix, AZ
July 16, 2005
Pool Tables USA is an awesome company. We completely furnished our recreation room by phone and internet. This company bent over backwards to meet our every need and keep us happy. We'd especially like to thank Aaron, Marlene, Jay, Thomas, the installer, George, and his crew not to mention the owner who was most generous.
We totally put our faith in them and bought everything including their pool table suite, bar stools, and even their pool table light. Superb workmanship, attention to every detail, and courteous service makes this company a pleasure to do business with.
Pat & Sam Curto
LeGrand, CA
stuff@radecki.net
July 11, 2005
I just wanted to let you know how great I think your products are. I ordered a complete package of pool table, pub table & chairs, and poker table & chairs. I got exactly what I was looking for and it all looks awesome in my new rec room. All of my friends have commented on how every coordinates and how it looks like fine furniture. Aaron was very helpful and very responsive, and I would highly recommend Pool Tables USA for anyone that is looking for great products at great prices. Thanks Aaron....you're the best!!
Dennis Nelson
Menasha, WI
July 8, 2005
Our installers kept commenting on the high quality of our Bellino pool table. The table is beautiful, exceptional quality and a great price. Pool Table USA was a pleasure to work with. Aaron worked closely with us to make sure our set up was successful. I can highly recommend shopping with this company.
Elizabeth W.
Prospect, KY
riverwood@insightbb.com
June 24, 2005
I just had my Bellino, matching pub table, chairs and rack installed June 23rd. I must say the entire experience is as advertised. I too was skeptical to order over the internet and had the added pressure of my wife getting ready to tell me "I told you so". Jason was my sales person and kept in touch with me over the months until I made my decision on which table I wanted while my basement was being finished. My installers Chip and Ed were excellent and gave me complete confidence that the purchase that I made was the correct one. All I can say is thank you very much for the wonderful experience and most of all my wife tells me how much she loves everything we received and is really glad of the money we saved. A smile on her face is much better than "I told you so". Thanks again for the excellent experience. I all ready have neighbors interested in ordering a table from you and I with confidence will recommend Pool Tables USA.
Eric Hansen
Jackson, NJ
June 14, 2005
THANK YOU SO MUCH, I love my pool table, the Service was fantastic and Aaron Aaron Aaron is a champ when it comes to delivery and professional help!! Thanks again Aaron Truly. Great Table, Not a complaint or thought of one. I'd buy two if I had a bigger house!
Dustin Devoto
Huntington Beach, CA
dcdevoto@yahoo.com
May 25, 2005
I cannot rate Pool Tables USA highly enough.
Jason, Aaron and Marlene plus Chip and Ed (the NY/NJ installers) provided an absolutely exemplary service. The table, bar and stools are top notch quality – solid wood, not veneer. The bar and pool table are beautiful pieces of furniture.
I never thought that I would make such a large purchase unseen, but I was convinced by these testimonials and the high quality of service received from Jason and colleagues during my decision making process. They did not disappoint.
If anyone is thinking of purchasing and is in my area (central NJ), I would welcome a call or e-mail if you want to discuss.
Andrew Sanders
South Amboy, NJ
andrewdsanders@hotmail.com
732-762-4030
May 5, 2005
I've just received my pool table and it is absolutely positively beautiful. It was well worth the wait. Your installers were very professional and very kind; they arrived on time and completed the installation within the time they stated. they even made sure it was centered on the area rug and room. More than we expected. This was one of our more enjoyable experiences. Thank you!
Jennifer Mainvielle
Clinton, MD
March 16, 2005
I am very pleased with my table. It was installed the day after it was delivered. Every thing you need to start was included. Looks good.
Gary Hall
Easton, MD
February 16, 2005
I ordered my MGM Honey pool table January 25th, received it 3 weeks later February 11, the installer put it together the next day, I am very happy with my pool table it is very professionally made, looks fabulous and plays like a charm, I would recommend pootablesusa.com to anyone interested in purchasing a pool table it was no hassle and no problems you guys are great, thank you.
Bernard Moore
Patterson, NJ
February 16, 2005
We are thrilled with our Winston pool table and poker table/chairs. Although it took some work to match the delivery with our incredible schedules, everyone at Pool Tables USA pitched in to get our table here in a reasonable time. When we thought we had purchased an accessory that didn't make it in the shipment and it turned out that we hadn't, this company gave us a lesser priced accessory in its place. It turned out better than what we thought we had bought! Then, when the poker table had a problem, Aaron took charge and solved the problem.
Initially, we were concerned about making such a huge purchase online, but being able to talk to human beings every step of the way and then getting exactly what we paid for made us true believers in this company. Thank you for all the family fun we are now having.
Gael Mueller
Bakersfield, CA
gizzylaw@hotmail.com
February 3, 2005
It’s 5:30pm and Shane (the installer) just left. I'm sitting here looking at my new pool table (it's a honey colored MGM) and it looks great. The pool table was delivered to Shane and he brought it to my home and set it up. That in itself is amazing because Shane lives about 180 miles away. Shane did an excellent job of explaining what he was doing step by step so that all of my questions would be answered. He also threw in a wall rack free of charge because I was under the mis-impression that one was included with the table. (my mistake) Both Shane and his helper were courteous, friendly, helpful and knowledgeable. They were professional without being aloof.
This experience has been very impressive from the very beginning. I found the website about three hours before the free shipping deal expired and I don't believe in Credit Cards. I spoke with Jason on the phone and he was very helpful in locking in the deal for me and allowing me time to send a cashier’s check. Jason also kept me informed when the shipping policy was being changed and even though I was caught right in the middle of the change...the delivery and installation happened right on time.
Pool Tables USA...I don't know who the owner is...but as long as you have people like Shane and Jason working for you...you're in good hands.
And as long as you continue to sell a quality product, you shouldn't have any problem keeping these kind of people working for you.
Quality people won't work with a product that doesn't have quality built into it.
Thanks
Jim & Kathy Miller
Oakland, OR
wildkat@wmni.net
January 27, 2005
We ordered the Mondrian. The looks and quality of table are excellent. We just moved into our new home and everyone from workers to friends have commented on the quality and looks of this pool table.
Everyone I dealt with has provided outstanding customer service. I ordered my table from Anna but I have also dealt with Eddie and Aaron through the whole process. I dealt with Eddie and Aaron because I had a defected rail. They ordered another rail ASAP but Aaron went out of his way to make sure I had the extra felt and he made sure there was no charge to me for installing the new rail.
Aaron, GREAT CUSTOMER SERVICE !!!!!
Do not hesitate about buying from this company. The pool table quality is excellent and the customer service is outstanding.
Mark Stieneker
Canton, MI
mstienek@yahoo.com